Tag: ways

4 Ways to Keep a Martial Arts Member Using Martial Arts Software

When you’re running a martial arts school, there’s always going to be some attrition. That’s just the nature of the business. But how can you keep your members from leaving? And how do you get them back when they do leave? The answer is simple: keep them engaged and provide value for their membership with martial arts software.

Keep fitness members engaged while they’re away

Keep members engaged while they’re away: you don’t want your members to forget about you when they’re not in class, so give them a reason to come back. Offering a discount or a free class works well for new members, but existing members might need something more substantial than that to get them through the door again. Offer them a free trial of another class or even two classes if it’s been a while since they took classes with you already. And if it’s …

Creative Ways to Handle Challenges With Customer Success

Customer challenges are inevitable. They will happen to you and your team, but there are ways to best handle them and help prevent them from occurring again in the future. Here are some ideas for how to approach customer issues with customer success.

Talk to the customer

Talk to the customer, ask questions and understand their needs, and be empathetic, patient, respectful, and a good listener. You need to be a good communicator as well as a problem solver/team player if you want to solve the challenge that they are having with your product or service.

Create a roadmap for customer success

The customer success manager should create a plan for the customer, the team, and the company. The plans for each of these should be documented in detail. This will ensure that there is no confusion as to what each member of your team should do.

Be honest

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